Frequently Asked Questions

Getting started with GreenMailer is easy! Simply install our app from the Shopify App Store, connect your store, and you'll be guided through a quick setup process. Within minutes, you'll be ready to create your first email campaign using our drag-and-drop editor.

Not at all! GreenMailer is designed for merchants of all technical levels. Our intuitive drag-and-drop editor, pre-built templates, and automated workflows mean you can create professional email campaigns without any coding knowledge.

Yes! We offer a 14-day free trial with access to all features. No credit card required to start. You can send up to 1,000 emails during your trial period to test out all of GreenMailer's capabilities.

GreenMailer offers comprehensive automation including welcome series, abandoned cart recovery, post-purchase follow-ups, re-engagement campaigns, and birthday/anniversary emails. You can create custom automation workflows based on customer behavior and purchase history.

Absolutely! You can create segments based on purchase behavior, geographic location, engagement levels, product preferences, and custom attributes. This allows you to send highly targeted campaigns that resonate with specific customer groups.

We provide 50+ professionally designed, mobile-responsive templates covering various industries and use cases. All templates are fully customizable and new templates are added regularly based on customer feedback and design trends.

Our pricing is based on the number of subscribers in your account and emails sent per month. We offer three main plans: Starter ($19/month), Professional ($49/month), and Enterprise ($99/month). All plans include unlimited automation and access to all features.

Yes, you can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll be charged the prorated difference immediately. When downgrading, the change takes effect at your next billing cycle.

If you exceed your subscriber or email limits, we'll notify you and provide options to upgrade your plan or purchase additional credits. Your campaigns won't be interrupted, and we'll work with you to find the best solution for your needs.

GreenMailer maintains industry-leading deliverability rates of 99%+. We use advanced authentication protocols, maintain strong sender reputation, and work with major ISPs to ensure your emails reach the inbox, not the spam folder.

Absolutely. We use enterprise-grade security including SSL encryption, secure data centers, regular security audits, and GDPR compliance. Your customer data and email content are protected with the highest security standards.

Our analytics dashboard provides comprehensive insights including open rates, click-through rates, conversion tracking, revenue attribution, A/B test results, and customer journey mapping. You can also export reports and integrate with Google Analytics.

Our Shopify integration is seamless and real-time. Once installed, GreenMailer automatically syncs your customer data, order history, and product information. This enables personalized campaigns, product recommendations, and behavioral triggers based on actual purchase data.

Yes! GreenMailer integrates with popular tools including Google Analytics, Facebook Pixel, Klaviyo (for migrations), Zapier, and many others. We also provide a REST API for custom integrations and regularly add new integrations based on customer requests.

We make migration easy with our dedicated migration tools and support team. We can import your subscriber lists, templates, and automation workflows from most major platforms including Mailchimp, Klaviyo, Constant Contact, and others. Our team provides free migration assistance.